Resume

Career Summary

Westpac Group - Finance
CX & Service Designer

Bank of Queensland - Finance
Jnr Service Designer

Blacktown City Council - Local Government
Graphic Designer

Business Improvement Officer - Secondment

Qualifications &
Personal Development

d.MBA
Short Course - Business & Strategic Design

RMIT Online
Graduate Certificate - Service Design & Strategy

RMIT Online
Short Course - Product Management

Academy Xi
User Experience Design Transform
Service Design Accelerate

General Assembly
Short Course - User Experience Design

Tractor Design School
Digital & User Experience Design

Shillington Education
Certificate IV - Graphic Design

Key Skills

Human-Centred Design & Strategy
• Strategic & Service Design
• Design Research (Qualitative & Quantitative)
• UX Design, Prototyping and User Testing
• Customer Journey Maps & Service Blueprints
• Stakeholder Management & Workshop Facilitation

Business Strategy & Data
• Business Strategy & Market Research
• Data-Driven Decision Making
• Business Process Improvement
• Proposition & Business Model Development

Tools & Methods
• Figma/Figjam
• Miro
• Adobe Design Suite
• TheyDo
• Dovetail
• MS Suite + Excel (Data Analysis)

Key Achievements

WINNER – ‘REMOTE SERVICE & SUPPORT’ CATEGORY
Remarkable Tech Design-athon

The Remarkable Tech Design-athon is an initiative focused on leveraging innovation and technology to improve the lives of people with disabilities.

As a member of the three-person team ‘Helping Hands’, we won the ‘Remote Service & Support’ Category, securing a $10,000 grant to further explore and develop our telehealth proposition. This experience reinforced my passion for
human-centred design, service innovation, and entrepreneurship, as I thrive on identifying opportunities to create and scale impactful solutions.

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